Support | My account

Glad you asked. Soundation subscriptions give you essential features and extra goodies that will help you make the most out of our studio. Whether you’re a total novice or a seasoned pro, each plan is catered to your specific needs and is sure to enhance your music making experience. Check out all our plans here. Soundation subscriptions can be paid either monthly or yearly, depending on your preference. Once subscribed, your account will automatically renew at the end of each billing cycle.

To upgrade your account and unlock all the essential studio features, visit the pricing page and you’ll be given upgrade options.

It might be because your card doesn’t allow foreign transactions. Please contact the bank to unlock your card and try again, or use another payment method.

Of course! Soundation is the perfect audio work station for classrooms, whether you want to teach the basics of music production or produce music for a school project. Check out Soundation Education here.

No worries, everyone occasionally forgets! You can find the reset password page by clicking the “Log In” button on the top menu. On the “Log In” window, click “Forgot password?” at the bottom. This will lead you to a password reset page.

If you want to end your access to the features of our paid plans, please click your profile picture in the Dashboard and go to Manage account. There you’ll find a link to “Cancel Account Subscription.” The cancelation is effective after the current billing period has ended.

When a subscription payment is made, the commercial licensing for that period has already been issued. As a result, we cannot issue a refund for any unused time in the billing period. If you don’t want your subscription to renew automatically, you can cancel your subscription on your Manage account page in the Dashboard.

Note that if you delete your Soundation account, all saved projects, published tracks, previous purchases, comments and messages in the community will be deleted as well. If you’d like to have your account deleted, click "Delete account" on your Manage account page in the Dashboard.